GENERAL SALES TERMS AND CONDITIONS

 

SM – SPA Consultant, through this website susanamelchor.com, presents the sales and usage policies and conditions of its services. The specific details of each Consulting and/or Audit service, training courses, or digital resources offered, including price, type of service, course, etc., will be provided in the description of each, and they will always be the ones listed on the website.

 

The content of our courses, consultations, audits, or any other type of service offered is for the personal use of each client/company that acquires the service and belongs to the In-Person or Online Consultations and/or Audits given by Susana Melchor, serving as reference to guide and advise its clients.

 

 

INTELLECTUAL AND INDUSTRIAL PROPERTY

 

The use of images, video clips, and other materials and contents included in our courses, Consultations and/or Audits is personal and non-transferable to you and is exclusively for educational and informational purposes. Any use other than this, such as sharing with third parties through any means, copying, profiting from, reproducing, editing, or modifying, will be pursued and penalized by the respective copyright and intellectual and industrial property rights holder.

 

All graphical, textual, multimedia information, photographs, images, videos, books, e-books, templates, or any other digital file format provided with our Consulting, Audit, or Training services, whether in-person or online, including all digital content on the website, hereinafter referred to as “the content,” belong to SM – SPA Consultant and are protected by national and international copyright and intellectual and industrial property laws.

 

Similarly, the contents sent through other electronic means such as emails, advertising campaigns, social media posts, or any other means not described here but identified as part of SM – SPA Consultant, will be protected.

 

In case of doubt, when you acquire our services and the included contents, you understand and accept that it is prohibited to copy, reproduce, distribute, publish, transmit, broadcast, or in any way exploit any part of the supplied content without prior written authorization from Susana Melchor or the respective rights holders.

 

When you acquire our services and contents, you agree not to develop or assist anyone in developing a website or content that is substantially similar to or based on substantial parts of the content of SM – SPA Consultant.

 

Your access or use of the website or services offered by SM – SPA Consultant does not grant or transfer any ownership rights or any rights to the contents other than those expressly granted in these terms.

 

 

GUARANTEE OF RESULTS

 

The information contained in our services is not responsible for the success or failure of users/clients in applying the information they receive from the website or In-Person or Online Consultations and/or Audits, training courses, books, e-books, or other downloadable digital products sold on the website. The user/client will be solely responsible for implementing what they have learned from the materials and services provided by SM – SPA Consultant.

 

The supplied contents are provided for informational purposes only and are not intended to replace any personalized professional advice that the user may require on a specific topic, including but not limited to legal or juridical matters. SM – SPA Consultant will not be responsible for any problems that the client or user may encounter due to misuse of the provided information or failure to consider health, ideological, economic, or any other issues that may be affected by the content available for free or not exposed on the website.

 

Susana Melchor and her trainers are exempt from any responsibility for any inappropriate use or application of the techniques and information described in our consulting, audit, or training services, whether in-person or online.

 

 

SALES POLICIES AND CONDITIONS FOR CONSULTING/AUDIT SERVICES

 

The user must register for the course, event, consultation, advisory, or other online service through PayPal, where they can pay via their PayPal account or with their credit or debit card. Alternatively, they can send us an email at contacto@susanamelchor.com to arrange payment via bank transfer.

 

The user will not be formally enrolled in the contracted service until they have completed the registration and full payment, or the first payment in the case of a Consultation or Audit where the service is divided into two payments. Once this is done, their registration will be confirmed, and the service will commence on the established date. The remaining amount of the Consultation or Audit service fee will be paid as agreed in the service contract.

 

In any case, all specific conditions of Consulting and Audit services will be established in the service provision contract.

 

 

SPA Training Services

 

SM – SPA Consultant reserves the right to admission to training courses for individuals who, in their judgment, are not the intended audience for the training.

 

By registering for our in-person services, you accept the basic rules and hygiene standards for the benefit of all users.

 

If, on the day the reserved service, course, or event is scheduled to begin, the user does not attend, they will forfeit their payment without the right to a refund.

 

The manual techniques we teach in our SPA Training services are solely for relaxation and do not replace or exclude any medical attention or treatment that should always be prescribed by a healthcare professional. SM – SPA Consultant reserves the right to admission for individuals with injuries or illnesses that, in our judgment, may contraindicate receiving a massage, as well as anyone who violates the fundamental rights of workers and/or clients of the center or exhibits violent behavior or is intoxicated.

 

Required Age: These training sessions are exclusively for adults.

 

Health Conditions: Our courses are intended for healthy individuals without injuries. SM – SPA Consultant will not be responsible if the user experiences any ailment or injury during the course, as it is a practical training that, although unlikely, cannot be ruled out.

 

Pregnancy: As a general rule, it is recommended not to receive body massages during the first three months of pregnancy.

 

We are available to answer any questions you may have by calling +34 647816590 or sending an email to contacto@susanamelchor.com

 

 

POLICIES AND CONDITIONS OF SALE FOR ONLINE COURSES

 

Please carefully review these policies and conditions as they are the sales terms that govern your purchases from SM – SPA Consultant. They outline your rights and obligations with respect to your purchases, including important limitations and exclusions.

 

The teaching methodology of the courses is developed on SM – SPA Consultant’s online training platform. Each course has been designed for the student to understand and learn techniques and strategies through the course materials, and the student can access the online training platform from anywhere with an internet connection.

 

The teaching method for the courses is based on a combination of videos and texts or manuals (if included in the course), created exclusively by the author SM – SPA Consultant, along with email support for answering questions and addressing student doubts.

 

The massage techniques we teach in our SPA Training courses are exclusively for relaxation and do not replace or exclude any medical attention or treatment, which should always be provided by a healthcare professional.

 

The email address where the student can send all questions, doubts, or concerns is contacto@susanamelchor.com. Questions or doubts will not be answered by phone, WhatsApp, Facebook, or any other means other than the email contacto@susanamelchor.com.

 

Rights to Use Our Online Courses

 

The contents of our courses, books, e-books, and other digital resources on our website belong to SM – SPA Consultant and are protected by copyright and intellectual and industrial property laws. When you acquire our courses and contents, you understand and accept that it is prohibited to copy, reproduce, distribute, publish, transmit, broadcast, or in any way exploit any part of the supplied contents without the prior written authorization of Susana Melchor or the respective rights holders.

 

This prohibition includes what are known as JOINT PURCHASES or PIRACY.

 

What are joint purchases? This refers to an illegal practice where several people join together to purchase a digital service or product in order to reduce the final price. In this case, one person would make the payment for the online course, but would then provide access to several people who have participated in this practice, allowing multiple people to access the course using the same password and email.

 

We remind you that it is strictly prohibited to share course licenses for use by multiple people. Each license is personal and non-transferable. We reserve the right to take any civil and legal actions available to us to safeguard our rights, including claims for damages due to copyright infringement, all of which are subject to penalties of imprisonment ranging from six months to four years, according to Article 270 of the Penal Code.

 

The detection of unauthorized or fraudulent use by you of these contents, as well as any serious acts of indiscipline, lack of respect, or defiant behavior towards SM – SPA Consultant or the respective rights holders, whether by phone, email, WhatsApp, or any other means, will result in immediate expulsion from the private area of the website without any compensation and without prior notice. It may also lead to legal action against you, including claims for financial damages due to copyright violation.

 

 

Diplomas and Certificates

 

SM – SPA Consultant’s training is considered private education and falls within the category of non-regulated education in Spain.

 

As per the regulations governing non-regulated education in Spain, the education provided by SM – SPA Consultant does not have official academic validity.

 

The fact that it is not an official qualification only means that it falls outside the official educational system. However, this does not mean that it lacks value in the social sphere, as it does have legal validity for pursuing a profession as an independent worker or as an employee of companies in the sector.

 

Our courses, both online and in-person, are governed by Decree 175/1993 regarding non-regulated education in Spain. The purpose of our courses, books, e-books, and other resources is to improve professional qualifications or provide preparation for a profession.

 

How to Obtain My Diploma Once you have watched all the videos in your course, you will find an assessment questionnaire with objective questions about the course within the virtual classroom. You will need to answer this questionnaire.

 

After confirming in our internal system that you have viewed all the course content and videos, we will send you a diploma and certificate by email in PDF format at no additional cost, which you can print or keep digitally.

 

To do this, after completing the course, you must email us your personal information for inclusion on the diploma.

 

From that point on, within a maximum of 7 days, we will send your diploma and certificate via email.

 

Price and Taxes Prices are indicated in euros (€) in each case.

 

Availability Our courses, resources, books, e-books, and other digital products will always be available to you for download from your email or in the private area of our online training platform, unless otherwise noted.

 

Payment Method Payments will be made via Bizum (for Spain only) or PayPal, where you can make payments from anywhere in the world using your PayPal account or credit and debit card.

 

Delivery Once payment is confirmed, we will send you an email confirmation with instructions on how to access the selected course or content within 24 hours. Please check your Spam folder. After following the instructions and registering in the private area of the training platform, you will receive another email confirming access to your course(s) within a maximum of 24 hours.

 

Returns and Refund Policy for Online Content

 

SM – SPA Consultant adheres to current Spanish legislation on this matter. According to Article 103 of the TRLGDCU (Consolidated Text of the General Law for the Defense of Consumers and Users), “the supply of digital content that is not supplied on a tangible medium when the execution or display of such content has begun with the prior express consent of the consumer and user, with the knowledge on their part that, as a result, they lose their right of withdrawal” is excluded from the right of withdrawal.

 

Therefore, based on Article 103 of the TRLGDCU, we inform the student, consumer, and user that once they have accessed the content of any of our courses and online resources and from the moment they do so, they expressly waive their right of withdrawal. This means that once we have sent the student and user all the information, texts, downloadable premium ebooks and sheets, as well as access to the training platform with access to the course content, no refunds will be made.

 

At the time of purchase, the student checks the box declaring agreement with the terms and conditions, which will be understood as acceptance of the waiver of any refund after the purchase is made.

 

Lack of knowledge of these terms does not entitle the student to demand a refund.

 

On our website, https://susanamelchor.com/, we provide many examples and explanations of our teaching method and the content of our courses. Therefore, it is easy for the buyer to make an informed decision about purchasing our courses. We also provide excellent customer service and are always available to answer questions before making a purchase.

 

Modification of Sales Conditions These policies or conditions may be modified at any time in response to changes in legislation or the development of this website and its services. Visitors should periodically review these terms if they have changed. Continued use of the website after changes to these terms implies acceptance of those changes.

 

Acceptance of Sales Policies and Conditions Contracting any of the services or training offered on this website implies that the user is aware of and accepts the legal conditions, legal notice, and sales conditions of the website.

 

If you have any questions or need additional information about these general sales terms and conditions, please contact us by email at contacto@susanamelchor.com

 

These General Sales Terms and Conditions are subject to change at any time at our discretion. They were last updated in September 2023.