SPA Audit

Optimize your operations, increase your profits,

and attract more customers!

In our commitment to help you deliver an exceptional SPA experience, I introduce our Comprehensive SPA Audit, a 360º Audit service designed to enhance the quality of your business, stand out among competitors, and increase your revenue.

What will you achieve with this 360º SPA Audit?

To optimize the Customer Experience

We identify areas for improvement in your services and products, customer service protocols, and operational staff to ensure a 5*GL (5-star and beyond) memorable experience.

Increase Operational Efficiency

We evaluate your operational management processes to maximize efficiency, profitability, and reduce unnecessary costs in your SPA & Wellness space.

Strengthen your Market Presence

We conduct a 360º Marketing Audit, both online and offline, to ensure that your SPA stands out and attracts customers to your space, thereby benefiting your hotel.

Ensure Regulatory Compliance

We verify that you are complying with industry regulations and standards to prevent undesirable situations and legal issues.

Make Informed Decisions

We provide you with solid data and analysis so that you can make informed decisions about the actions or strategic changes you need to implement in the SPA.

With this 360º Audit, we will help you identify areas for improvement and efficiency opportunities to grow your business and achieve your quality and financial goals

What will you achieve with this 360º SPA Audit?

To optimize the Customer Experience

We identify areas for improvement in your services and products, customer service protocols, and operational staff to ensure a 5*GL (5-star and beyond) memorable experience.

Increase Operational Efficiency

We evaluate your operational management processes to maximize efficiency, profitability, and reduce unnecessary costs in your SPA & Wellness space.

Strengthen your Market Presence

We conduct a 360º Marketing Audit, both online and offline, to ensure that your SPA stands out and attracts customers to your space, thereby benefiting your hotel.

Ensure Regulatory Compliance

We verify that you are complying with industry regulations and standards to prevent undesirable situations and legal issues.

Make Informed Decisions

We provide you with solid data and analysis so that you can make informed decisions about the actions or strategic changes you need to implement in the SPA.

With this 360º Audit, we will help you identify areas for improvement and efficiency opportunities to grow your business and achieve your quality and financial goals

What Does Our 360º Spa Audit Include?

Auditoría SPA Susana Melchor

Our Comprehensive Audit covers all aspects of your SPA & Wellness business.

From your website, service menu, marketing, the ambiance and atmosphere of your space, customer experience, operational staff, and more…

Through various analysis tools, we conduct a thorough examination, both in-person and online, of over 300 checkpoints to gain a 360º view of the current status of your SPA in each aspect of the business.

This Audit is an in-depth analysis that reveals everything you need to know. Upon completion, we provide you with a comprehensive report detailing our findings and the methodology used, including the audit panel.

SPA Audit and Protocol Evaluation

Our team of experts will thoroughly review space, operations, service and customer service protocols to ensure compliance and development of the highest quality standards.

An overview of what it covers

We assess the layout, decoration, and overall facilities of your SPA to identify opportunities to create an organized, harmonious, and welcoming environment that attracts guests.

We review operational protocols and procedures to ensure maximum efficiency and safety.

We analyze the quality of treatments, therapists, estheticians, equipment, materials, and products to ensure the highest customer satisfaction.

We evaluate the interaction of operational and reception staff with guests and clients to ensure that exceptional 5* GL service is provided.

Consultoría SPA Auditoría

In this audit, we use the ‘Mystery Guest’ technique to evaluate the quality standards of service and attention that operational staff provides to your hotel guests. Why? So that you can accurately find out how things are being done in your hotel’s SPA and, consequently, take control of how you want things to be done.

360º Marketing and Commercial Strategy Audit

Is your SPA lacking advance bookings? Do you only manage appointments through phone or WhatsApp? Is your sales commercial strategy not generating sales?

How can we assist you?

We analyze whether you are using effective SPA & Wellness marketing strategies to attract customers.

We conduct an analysis of your website, your competitors, and your market positioning.

We analyze whether you have implemented strategies for advance sales and customer loyalty.

We assess whether you are employing the right marketing strategies within the hotel to encourage guests to enjoy SPA services (beyond the typical offers and promotions).

360º Marketing and Commercial Strategy Audit

Is your SPA lacking advance bookings? Do you only manage appointments through phone or WhatsApp? Is your sales commercial strategy not generating sales?

How can we assist you?

We analyze whether you are using effective SPA & Wellness marketing strategies to attract customers.

We conduct an analysis of your website, your competitors, and your market positioning.

We analyze whether you have implemented strategies for advance sales and customer loyalty.

We assess whether you are employing the right marketing strategies within the hotel to encourage guests to enjoy SPA services (beyond the typical offers and promotions).

Management and Operational Efficiency Audit

Do you want to improve the profitability and efficiency of your SPA?

Our team of experts will audit operations and service management to identify areas for improvement, optimize costs, and maximize your revenue.

What does our team of experts do?

An overview of what it covers

Auditoría SPA Susana Melchor Optimizar recursos

Internal process review to optimize resource management.

Auditoría SPA Susana Melchor

Identification of unnecessary expenses and areas of spending.

Auditoría SPA Susana Melchor

Review of treatment statistics to optimize the service menu.

Auditoría SPA Susana Melchor Revenue

Study and evaluation of pricing and SPA Revenue Management techniques.

Auditoría SPA Susana Melchor Gestión citas

Analysis of reservation system and intelligent appointment scheduling.

SPA Audit

Contact us today to schedule your 360º SPA Audit and take the next step towards a 5* GL SPA & Wellness space.

Your success is our goal!

SPA Audit On-site Susana Melchor

On-site SPA Audit
Investment from 3.000€*

 + per diem + travel + accommodation (if applicable)

Available for national and international destinations

SPA Audit Online Susana Melchor

Online SPA Audit
Investment from 1.000€*

* All prices shown on our website are exclusive of VAT. Taxes will be applied to your invoice depending on your place of residence.

Our 360º SPA Audit can be hired as an independent service, or as a first step that leads to our Personalized Integral Consultancy to optimize, make profitable and maximize the full potential of your SPA & Wellness space.

This Audit is for you if

You have a SPA & Wellness space that you want to transform by driving its evolution.

You are a CEO, Hotel Director, or entrepreneur in the Wellness industry, and you want to ensure that your SPA meets the highest standards of quality and service.

Your SPA & Wellness business is experiencing rapid growth, and you want to enhance operational efficiency, service quality, and profitability to ensure that this growth is successful and sustainable over time.